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What is BillPay?Use SHIFT+ENTER to open the menu (new window).
<p>BillPay is Santander Bank's online service that allows you to pay bills to virtually any US business or individual. For additional information on BillPay and all of its features, please click on the BillPay tab.</p>
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Who has access to BillPay?Use SHIFT+ENTER to open the menu (new window).
<p>At the present time, only the System Administrator who originally enrolled for Business Online Banking has access to BillPay. </p>
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Can I access my personal account information while in Business Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>Santander's Consumer Online Banking service provides access to your personal accounts. You will find a link to Personal Online Banking in the top right hand corner throughout the Business Online Banking site. </p>
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Can my business and personal accounts be linked?Use SHIFT+ENTER to open the menu (new window).
<p>Depending on the legal structure of your business, you may be able to link your personal accounts for limited access through Business Online Banking. For more information, please call 877-495-3246 to speak with a Business Customer Contact Center Representative. </p>
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How can I receive my statements electronically?Use SHIFT+ENTER to open the menu (new window).
<p>Eligible statements are available on the Statements tab on the Accounts Overview page. </p>
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How current are my balances?Use SHIFT+ENTER to open the menu (new window).
<p>Business Online Banking provides up-to-the minute balances and immediate account transfers.  </p>
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How do I contact a Business Customer Contact Center Representative?Use SHIFT+ENTER to open the menu (new window).
<p>You may contact a Business Customer Contact Center Representative Monday - Friday 8 a.m.- 6 p.m. ET and Saturday 8 a.m. - 5 p.m. ET. at the following number: 1-877-495-3246. You can also contact the Business Customer Contact Center by email by going to the following link: https://businesscustomerservice.santanderbank.com/app/ask/sno/0
</p>
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How do I send a wire transfer?Use SHIFT+ENTER to open the menu (new window).
<p>Please visit your local branch for assistance with wire transfers. </p>
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How do I stop payment on a check through Business Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>Select the Accounts tab. Click on Stop Payments.  You can stop payment on a single check, a range or checks or request a multi entry stop. </p>
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Can I contact Quicken® directly for assistance?Use SHIFT+ENTER to open the menu (new window).
<p>For technical questions about your Quicken® software, you may visit their website at www.quicken.com.  </p>
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Can I use QuickBooks® with Business Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>Business Online Banking supports QuickBooks® as well as Quicken®. </p>
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Can I use Quicken® with Business Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>Business Online Banking supports Quicken® as well as QuickBooks®. </p>
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I am having trouble downloading my information into Quicken® or QuickBooks®. Use SHIFT+ENTER to open the menu (new window).
<p>Business Online Banking Representatives are available to assist with most questions about downloading account information to Quicken® or QuickBooks®. You may contact a Business Customer Contact Center Representative Monday - Friday  8 a.m.- 6 p.m. ET and Saturday 8 a.m. - 5 p.m. ET. at the following number: 1-877-495-3246. </p>
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What is a QIF download?Use SHIFT+ENTER to open the menu (new window).
<p>A QIF (Quicken®  Interchange Format) file is a specially formatted text file used to transfer data between different Quicken® data files, from a bank's website. It is used for older versions of Quicken®. </p>
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How do I change my challenge questions?Use SHIFT+ENTER to open the menu (new window).
<p>To change your challenge questions please go to the Account Services tab in Customer Service and select "Change Challenge Questions". </p>
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How do I change my image and/or phrase?Use SHIFT+ENTER to open the menu (new window).
<p>To change your image and/or phrase go to the Account Service tab in Customer Service and select "Change Image and Phrase". </p>
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How do I log out of Business Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>To log out of Business Online Banking, click on the 'Log Out' button located at the top right of the page, and then close the browser window. </p>
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What are challenge questions?Use SHIFT+ENTER to open the menu (new window).
<p>Challenge questions are part of Santander Secure Access. Asking challenge questions are an additional method to verify your identity if you use an alternate computer or device to access Business Online Banking that we do not recognize.</p>
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What is Santander Secure Access (SSA)? Use SHIFT+ENTER to open the menu (new window).
<p>SSA is a security feature designed to protect you against identity theft and account fraud. SSA does this by attempting to “recognize” your computer whenever you log into Business Online Banking, and then displaying a security image and phrase to assure you that you are logging into an authentic Santander Bank service. </p>
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Why do I need to select an image and phrase?Use SHIFT+ENTER to open the menu (new window).
<p>The image and phrase will display each time you login to Business Online Banking, and will assure you that you are logging into an authentic Santander Bank service. If your correct image and phrase are not displayed, do not enter your password or other sensitive information. </p>
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Can I Nickname My Account within Business Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>Yes.  Go to the Account Services tab under Customer Service and select "Show, hide, and nickname accounts" and follow the instructions. </p>
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How do I add Users?Use SHIFT+ENTER to open the menu (new window).
<p>Go to the Customer Service tab. Select Manage Users on the Administration tab and follow the instructions </p>
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How do I block access for an authorized user?Use SHIFT+ENTER to open the menu (new window).
<p>Go to the Customer Service tab. Select Manage Users on the Administration tab. Click on the user's name that you want to block and then click Basic Information. At the bottom of the screen you can select to block access for that user.  </p>
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How do I change my password?Use SHIFT+ENTER to open the menu (new window).
<p>To change your password go to the Account Service tab in Customer Service and select "Change Password". </p>
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How many users can I setup in Business Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>There is no limit to the number of Users you can set up for Business Online Banking.  </p>
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What are Entitlements?Use SHIFT+ENTER to open the menu (new window).
<p>Entitlements are controlled by the System Administrator, and define which accounts Users have access to and what functions the User can perform within Business Online Banking.  </p>
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What is my Organization ID? Use SHIFT+ENTER to open the menu (new window).
<p>Your Organization ID is your Company ID. It is assigned to your Company when you open Business Online Banking.  </p>
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Who are Users?Use SHIFT+ENTER to open the menu (new window).
<p>Users are employees or other individuals who the System Administrator has selected to have access to Business Online Banking. The System Administrator grants entitlements to each user to access accounts and initiate transactions. Users do not have BillPay access. </p>
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Does each User have their own user ID and password?Use SHIFT+ENTER to open the menu (new window).
<p>Each user has their own unique User ID and password.  </p>
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Who is the System Administrator?Use SHIFT+ENTER to open the menu (new window).
<p>The System Administrator controls acccess and entitlements to the company's accounts on Business Online Banking. The System Administrator must be a signer on the accounts enrolled in Business Online Banking. </p>
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How do I request a funds transfer?Use SHIFT+ENTER to open the menu (new window).
<p>These are the steps to make transfers to/from your accounts:</p> <p>In Business Online Banking: </p><ul TYPE=CIRCLE> <li>Log into your account <li>On the Account Overview page, click the Transfer tab <li>Select the account you want to transfer from From Account <li>Select account you want to transfer to To Account <li>Enter the amount and the date you want the transfer to take place. <li>Review the transfer details and select Confirm </ul>  <p>You will receive the following message: Confirmation: The request has been completed successfully. </p>
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How do I review my funds transfer history?Use SHIFT+ENTER to open the menu (new window).
<p>These are the steps to review your funds transfer history.</p><p>In Business Online Banking:</p><ul TYPE=CIRCLE><li>Log into your account.<li>On the Account Overview page, click the Transfer tab.<li>Select Transfer History.</ul></p>
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What is the difference between Current/Ledger Balance and Available Balance? Use SHIFT+ENTER to open the menu (new window).
<p>
Your "Current/Ledger Balance" is your beginning of the day balance.
 
Your "Available Balance" is your beginning of the day balance plus or minus any of "Today's Credits" or "Today's Debits".
 
For example, your ledger balance is $100. Today's credits total $25 (you deposited $25 cash at your local Branch), and Today’s Debits total $10 (you withdrew $10 at an ATM). Your available balance would be $115.
 
Note: Other transactions may be credited/debited to your account throughout the day.
 
Ledger Balance minus check holds, minus permanent holds, minus temporary holds equals your available balance.
</p>
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"When will the biller receive a payment that I made through BillPay? Use SHIFT+ENTER to open the menu (new window).
<p>Your biller will receive the payment on the pay date that you selected. </p>
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How do I cancel a payment set up through BillPay? Use SHIFT+ENTER to open the menu (new window).
<p>You may cancel a bill payment anytime prior to the date in which the funds are extracted for payment processing. You will be able to cancel a pending payment when the cancel option is showing next to the payment in question. </p> <p>To cancel a BillPay payment: </p> <ul TYPE=CIRCLE> <li>Log into your account <li>Access BillPay <li>Locate the payment under Pending Payments, on the right hand side <li>Select Cancel to cancel the payment <li>Click Cancel Payment <li>Verify the information and select Finished </ol>  <p>IMPORTANT: The ability to cancel the payment is NOT available when it shows as Processing.
</p>
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How do I access my statements?Use SHIFT+ENTER to open the menu (new window).
<p>You now have access to view, save, or print up to 25 months of your deposit statements. </p> <p>To View your statements online: </p> <ul TYPE=CIRCLE> <li>Log into online banking <li>Click the Statements link from the left-hand menu <li>The Statements page will display <li>Click Go next to the statement you wish to print, your statement will open in a separate window </ol>
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How can I see images of my checks, deposits and withdrawals? Use SHIFT+ENTER to open the menu (new window).
<p>Through Online Banking you can view and/or print any paper check, deposit or withdrawal that has posted within the last 90 days. </p> <p>Use the following steps to view and/or print a copy of a cleared paper check, deposit or withdrawal. </p>  <p>Log into Business Online Banking </p><ul TYPE=CIRCLE> <li>Click on the appropriate account number <li>Under Posted Activity, select the paper check, deposit, or withdrawal you wish to view <li>Click on the link to view the image <li>The front of the image will display, you must click on View Front & Back to view the back of the image <li>You may then Save or Print the Image </ol>  <p>If you are having difficulties viewing a paper check, deposit, or withdrawal, please ensure that your pop-up blocker is set to allow pop-ups for the current page. If your system does not allow pop-ups you will not be able to view your image.
</p>
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How do I change the name of the system administrator?Use SHIFT+ENTER to open the menu (new window).
<p>The name of the system administrator is by default SYSADMIN. You can not change it. </p>
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How can I set up alerts?Use SHIFT+ENTER to open the menu (new window).
<p>Use the following steps to set up alerts:</p> <ul TYPE=CIRCLE> <li>Log into your account <li>On the Account Overview page, click the Alerts tab <li>Follow the instructions to activate your alerts</ol>
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Where can I view details on my account?Use SHIFT+ENTER to open the menu (new window).
<p>Use the following steps to view-details on your account. </p> <ul TYPE=CIRCLE> <li>Log into your account <li>On the Account Overview page, click the Account Details and Activity tab </ol>
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I am experiencing difficulties using the Business Online Banking Service, who can help me?Use SHIFT+ENTER to open the menu (new window).
<p>You may contact a Business Customer Contact Center Representative Monday - Friday  8 a.m.- 6 p.m. ET and Saturday 8 a.m. - 5 p.m. ET. at the following number: 1-877-495-3246.  You can also contact the Business Customer Contact Center by email by going to the following link: https://businesscustomerservice.santanderbank.com/app/ask/sno/0
</p>
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Why do I get logged out of Business Online Banking after a period of time?Use SHIFT+ENTER to open the menu (new window).
<p>As a security measure, your Online Banking session will automatically  time out  if you have not performed an action, such as clicking a link, for 10 minutes. If you have timed-out of your online session, you will be prompted to re-enter your User ID and Password. </p>
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What should I do if I have lost or forgotten my log in details?Use SHIFT+ENTER to open the menu (new window).
<p>If you are the system administrator you may contact a Business Customer Contact Center Representative Monday - Friday  8 a.m.- 6 p.m. ET and Saturday 8 a.m. - 5 p.m. ET. at the following number: 1-877-495-3246.  You can also contact the Business Customer Contact Center by email by going to the following link:</p> <p>https://businesscustomerservice.santanderbank.com/app/ask/sno/0
</p>
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Frequency DescriptionUse SHIFT+ENTER to open the menu (new window).

<p>Recurring transfers can be set up in the following frequencies:</p><ul TYPE=CIRCLE><li>Weekly: Executed every week from transfer date.
<li>Monthly: Every month from transfer date.
<li>Every three months: Every three months from transfer date.
<li>Annually: Every year from transfer date.

</ul>

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What is OTP?Use SHIFT+ENTER to open the menu (new window).
<p>“OTP” stands for One-Time Passcode. For the security of your account, every time you authorize a basic payment, we’ll ask you to verify your identity by supplying the one-time passcode we’ll send via text message to a mobile phone number that you have registered to receive OTP.</p><p>No payment will be authorized without OTP verification. </p>
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Is there a charge for OTP?Use SHIFT+ENTER to open the menu (new window).
<p>Santander Bank does not charge a fee for OTP service. However, depending on your messaging plan, your mobile carrier may charge you for each message you receive. Santander assumes no responsibility for charges incurred with your mobile carrier by using OTP service.   </p>
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Can I use any phone to receive OTP text messages?Use SHIFT+ENTER to open the menu (new window).
<p>OTP text messages can only be received on mobile phones with active text messaging service. Please contact your mobile phone provider with any questions related to your text messaging service.  </p>
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How do I register my mobile phone number to receive OTP? Use SHIFT+ENTER to open the menu (new window).
<p>If you are the System Administrator, your mobile phone number must already be included with the basic information you maintain on record with the Bank before you can register it to receive OTP text messages. If it is not or you are not sure, please contact the Business Customer Contact Center at 1-877-768-1145 for assistance in adding or confirming your mobile phone number with the Bank.
 
If your mobile phone number is already on record with the Bank:
  1. Click the “Customer Service” tab.
  2. Click the “My Profile & Preferences” tab on the left side of the screen.
  3. Click on “OTP Management”.
  4. Enter the mobile phone number you are registering to receive OTP text messages in the indicated field. Remember, this mobile phone number must already be on record with the Bank, or you will not be able to register for OTP service.
  5. Confirm the mobile phone number in the next field.
  6. Click “Continue”.</p> <p>If this is your first time using Basic Payments, upon clicking the “Basic Payments" tab you will automatically be taken to the OTP registration screen.  </p>
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How do I change the mobile number I am currently using to receive OTP?Use SHIFT+ENTER to open the menu (new window).
<p>If you are the System Administrator, your mobile phone number must already be included with the basic information you maintain on record with the Bank before you can register it to receive OTP text messages. If it is not or you are not sure, please contact Business Customer Contact Center at 1-877-768-1145 for assistance in adding or confirming your mobile phone number with the Bank.
 
If your mobile phone number is already on record with the Bank:
1. Click the “Customer Service” tab.
2. Click the “My Profile & Preferences” tab on the left side of the screen.
3. Click on “OTP Management”.
4. Enter the mobile phone number you are registering to receive OTP text messages in the indicated field. Remember, this mobile phone number must already be on record with the Bank, or you will not be able to register for OTP service.
5. Confirm the mobile phone number in the next field.
6. Click “Continue”.
7. If you are changing the mobile phone number, you will be prompted to supply the OTP sent to your currently registered mobile phone number to verify your identity and confirm that you are requesting the change. </p>
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Can I add my mobile phone number to my basic information with the Bank through Online Banking?Use SHIFT+ENTER to open the menu (new window).
<p>For security reasons, you must contact the Business Customer Contact Center at 1-877-768-1145 for assistance in adding your mobile phone number to the basic information you have on record with the Bank. Once this is done, you can register the mobile phone to receive OTP text messages.  </p>
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How do I make a basic payment?Use SHIFT+ENTER to open the menu (new window).

<p>
Before making a basic payment, you must first create a beneficiary for the payment (please refer to “How do I create a beneficiary for a payment?”).   Once you have created a beneficiary, you will then:</p><p>1. Click the “One-Time Payments” tab on the left of the screen.
2. Select the “From Account” using the provided drop-down list.
3. Select a beneficiary from the drop-down list in the “Beneficiary Name” field.  If the selected beneficiary is a customer of the bank (i.e. has the words “Santander Bank” beside their name on the drop-down list), the payment is made immediately upon the effective date at no charge once the transaction has been authorized, regardless of the type of the payment type selected below.
4. Select the payment type you wish to make:</p><ul type="CYRCLE"><li>Express Payment:  This payment type refers to a one-time Domestic Outgoing Wire transfer.  It has a cost of $20 per transfer, and is received on the same business day by the beneficiary if sent before the defined cut-off time.  This type of payment also requires an address be included when the beneficiary’s record is created in the beneficiary database.</li><li>Standard Payment:  This payment type refers to a one-time ACH transfer.  It has a cost of $7 per transfer, and is generally received on the next business day. This type of payment does not require an address for the beneficiary.</li><li>Santander Transfer:  This refers to a one-time internal bank transfer, and only occurs when the beneficiary has an account with Santander Bank (indicated by the words “Santander Bank” in the beneficiary drop-down list).  It has no cost (regardless of the payment type chosen – Standard or Express), and is received by the beneficiary immediately on the effective date if sent before the defined cut-off time.</li></ul><p>
5. Enter the amount of the payment in US Dollars.
6. Enter the effective date of payment. This is the date the payment will be sent.
7. The next two fields, “Message to beneficiary” and “Comments” are optional.
8. Click “Create Payment”.
9. Click “Confirm”.  Below the words “Summary”, you will see a light yellow bar at the top of the page with the words “One-time Payment has been successfully created”, along with a summary of the payment details.
10. Click “Authorize”.
11. A summary of the payment details will appear on the screen and an OTP text message will be sent to your mobile phone.
12. Enter the OTP in the required field and click “Continue”.
13. If the OTP was entered correctly, you will see a light yellow bar at the top of the page with the words “Confirmation: Transaction completed successfully”, along with a summary of the payment details.
</p>

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What are the cut-off times for basic payments?Use SHIFT+ENTER to open the menu (new window).
<p>Cut-off times for payments are as follows:</p><ul type="CYRCLE"><li>5:30 p.m. ET on a business day for express payments; and</li><li>7:00 p.m. ET on a business day for standard payments.</li></ul>
 
<p> Payments requested after the cut-off time will generally be processed on the following business day.</p>
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Can I make a payment of any amount?Use SHIFT+ENTER to open the menu (new window).
<p>The standard (ACH) one-off payment under Basic Payments has an individual transaction limit of $5,000 and a daily authorization limit of $10,000.</p>
<p> The Express (wire) payment limit is not disclosed for security reasons.</p>
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I need to make a large dollar value payment online. What should I do?Use SHIFT+ENTER to open the menu (new window).
<p>Please contact the Business Customer Contact Center at 1-877-768-1145 for assistance in requesting changes to limits.  All requests will be evaluated and approved on a case by case basis prior to any change.  </p>
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How do I create a beneficiary for a payment?Use SHIFT+ENTER to open the menu (new window).
<p>Before creating the beneficiary record, please ensure that the account that your beneficiary will use to receive payments is with a US Domestic Bank.<ul>1. Click the “Manage Beneficiaries” tab on the left side of the screen, and a list of existing beneficiaries will appear on screen.
2. Click “Create Beneficiary” at the bottom of the screen.
3. Enter the name (Full name for individual or Business name) of the beneficiary in the “Beneficiary Name” field taking into consideration that the field is limited to 20 characters.
4. Select the type of beneficiary: individual or business.
5. The next field, “Customer/Corporate ID” is optional and can be used to further identify your beneficiary should they have an assigned ID with their bank to receive ACH transfers.
6. The Address, City & State, and Zip Code are only required for beneficiaries who will receive Express payments (Wires).  If the beneficiary does not have the address information completed and the “Express” payment type is selected for a basic payment, an error message will prompt you to return to the beneficiary record to include address information.
7. Enter the routing number for your beneficiary’s bank in the “Routing/ABA Number” field.  The routing number must be of a US Domestic Bank. 
8. Enter the beneficiary’s account number in the “Account Number” field. 
9. Select the type of account the beneficiary will use to receive payment; most commonly “checking”.
10. Once you have completed all the required fields, click “Continue” and a detailed summary of what you have entered will appear on screen for you to review and confirm.  To validate you have entered the proper routing information, the name of your beneficiary’s Bank will appear beside the routing number in the summary.
11. Click “Continue” to confirm the details are correct and complete the creation of the beneficiary record.  You will see a light yellow bar at the top of the page with the words “Confirmation: beneficiary has been successfully created”, along with a final summary of the beneficiary record.
12. Click "Back to Manage Beneficiaries" to continue building your list of beneficiaries, or click "One-Time Payments” to begin making payments (please refer to ”How do I make a Basic Payment?”).
</ul>
</p>
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What is the difference between an Express Payment and a Standard Payment?Use SHIFT+ENTER to open the menu (new window).
<p>An <u>Express Payment</u> is a Domestic Outgoing Wire transfer.  It has a cost of $20 per transfer, and is normally received on the same business day by the beneficiary if sent before the defined cut-off time.  This type of payment also requires an address be included when the beneficiary’s record is created.</p>
<p>A <u>Standard Payment</u> is a one-time ACH (Automated Clearing House) transfer.  It has a cost of $7 per transfer, and is normally received on the next business day by the beneficiary.  This type of payment does not require an address for the beneficiary.  </p>
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How do I make a payment to a beneficiary with a Santander Bank account (called a Santander Transfer)? Use SHIFT+ENTER to open the menu (new window).
<p>In order to make a payment to a beneficiary with a Santander Bank account, known as a Santander Transfer, you must first create the beneficiary record using their Santander Bank account information (please refer to <i>"How to create a beneficiary for a payment?"</i>).</p>
<p>Once you have created a beneficiary, please follow the instructions found under <i>"How do I make a basic payment?"</i>.</p>
<p>A Santander Transfer is free of charge, regardless of the payment type selected, and will be received by the beneficiary immediately on the effective date if sent before the defined cut-off time.  </p>
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I make payments frequently. How can I reduce the cost of these payments?Use SHIFT+ENTER to open the menu (new window).
<p>Payments to other Santander Bank customers are free. Refer your payment beneficiary to a Santander branch and once they have an account set up, all payments you make to this beneficiary’s account are free.  </p
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I’m a business owner and want to pay myself by transferring money to a personal account. Can I do this? Use SHIFT+ENTER to open the menu (new window).
<p>Yes! You can enroll your personal checking accounts in Business Online Banking and transfer funds instantly. Please contact our Business Customer Contact Center at 1-877-768-1145 for assistance in adding your personal accounts to your Business Online Banking.  </p>
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Must I have funds in my account in the amount of the payment or greater in order to make a payment?Use SHIFT+ENTER to open the menu (new window).
<p>For Basic Payments, the answer is yes. Funds must be in the account on the effective date of the payment. If you do not have adequate funds available on the effective date the payment will not be executed.</p>
<p>Note that the effective date may be different from the date the payment is authorized. It is not required that you have funds available on the authorization date.</p>
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How much do Basic Payments services cost?Use SHIFT+ENTER to open the menu (new window).
<p>Basic Payments services are priced as follows:</p><p>Express Payment (Same Business Day) $20.00
Standard Payment (next  Business Day) $7.00
Santander Transfer (Immediate transfer to another Santander customer) $0.00</p>
<p>Note that there is no monthly service charge for Basic Payments. You only pay for the payments you make!  </p>
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How do I view my personal accounts?Use SHIFT+ENTER to open the menu (new window).
<p>Only the System Administrator can view and have access to personal accounts in Business Online Banking.  If there are multiple System Administrators, each will be limited to viewing and accessing their own personal accounts.  If you are the System Administrator and you would like to view your personal accounts, please contact our Business Customer Contact Center at 1-877-768-1145 for assistance in adding your personal accounts to your Business Online Banking.  </p>
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Can other people in my business see my personal accounts? Use SHIFT+ENTER to open the menu (new window).
<p>No. To ensure privacy, access to personal accounts is restricted to the authorized signer on the account.   </p>
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Why did I not receive an email alert when I received a wire?Use SHIFT+ENTER to open the menu (new window).
<p>Check your Alerts configuration by clicking on the Alerts tab. The Alerts tab is available to a Sysadmin, but not other users. Remember, Alerts must be configured for each banking account for which you wish to receive alerts. Check the email address is correct and the trigger amounts are as expected. Note that If money was sent to your account via external ACH transfer or a Santander Transfer (transfer from another Santander Bank customer) an alert will not be generated. Finally, ensure that your email provider is not blocking emails from alerts@alerts.santander.us or placing them in a spam folder.  </p>
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Why did I not receive an email alert when I sent a wire? Use SHIFT+ENTER to open the menu (new window).
<p>Check your Alerts configuration by clicking on the Alerts tab. The Alerts tab is available to a Sysadmin, but not other users. Remember, Alerts must be configured for each banking account for which you wish to receive alerts. Check the email address is correct and the trigger amounts are as expected. Finally, ensure that your email provider is not blocking emails from alerts@alerts.santander.us or placing them in a spam folder.  </p>
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Are all Business Online Banking users allowed to make payments? Use SHIFT+ENTER to open the menu (new window).
<p>Yes. You can entitle users in your company to make payments and/or approve payments. We recommend you consider, where possible, distributing entitlements so that the same person cannot create a payment and approve that payment. This is an effective anti-fraud measure. In addition, consider setting up Santander Alerts to notify you by email when a wire transfer is made from one of your accounts.   </p>
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Can all Business Online Banking users make payments? Use SHIFT+ENTER to open the menu (new window).
<p>You can entitle users in your company to make payments and/or approve payments. We recommend you consider, where possible, distributing entitlements so that the same person cannot create a payment and approve that payment. This is an effective anti-fraud measure. In addition, consider setting up Santander Alerts to notify you by email when a wire transfer is made from one of your accounts.  </p>
Pending
If I plan to make another identical transfer in the future, do I have to enter all the data again? Use SHIFT+ENTER to open the menu (new window).
<p>No, you can save the transfer as a template and reuse it later. In the Transfer Funds tab, check the box labelled 'Save as Transfer Template'. This template will be available for future use under the Transfer Templates tab.  </p>
Pending